Our Values

Empowering

Each person we support has strengths and skills; when life becomes difficult, it can be easy to lose sight of those strengths. Through support, understanding and reassurance, we try to help each person recognise their strengths, which they can then draw upon in the journey out of homelessness.

Accountable

We are an organisation that delivers on what we say we will do. We let our clients know what is happening at each stage of their journey and we make sure that we communicate openly, expressing our expectations and understanding the expectations of our clients.

We listen to feedback and we will adapt and make changes to our ways of working to ensure our service is the best that we can offer.

Dedicated

We have high standards and are dedicated to working to achieve the best we can for our client group. Sometimes that involves challenging others to do the same. What we know is that each person needs support that is specific to them. We do not operate a blanket approach for everyone. We are dedicated to finding solutions, for some people moving out of homelessness is simpler, for others it can be an extremely difficult journey. We need to be walking alongside people at each step of their journey.

Inclusive

We are built on the experience and expertise of the people who work for us and who live in our accommodation and receive our support. Listening to their voices, shapes our work. Each person has a valuable contribution to make and we encourage them to be part of our present and future.

Responsive

We value being a service that listens to clients, our staff, our partners and our community. We value being a service that is flexible and strives to meet the needs of the homeless people we support. Being responsive and innovative is needed to help people move on – we are practical and get the job done.